Effective Date: January 1, 2025

Return Policy

At PuPu Land, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.

1. Return Window

You have 14 days from the date you receive your item to request a return.

2. Eligibility Criteria

To qualify for a return:

- Condition: The item must be in the same condition as when received—unworn, unused, and in its original packaging. All tags, labels, and any included accessories or gifts must be intact and undamaged.

- Exclusions: Special offers, discounted items, and gift cards are not eligible for return.

- Proof of Purchase: A valid receipt or proof of purchase is required.

3. Return Process

To initiate a return:

- Contact Us: Email our customer service team at support@pupuland.shop within the 14-day return window to request a return authorization. Please include your order number, the item(s) you wish to return, and the reason for the return.

- Authorization: Wait for a return authorization and instructions before sending back any items. Unauthorized returns may not be accepted.

4. Shipping Costs

- Customer Responsibility: You are responsible for the shipping costs associated with returning the item.

- Recommendations: We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your item.

5. Restocking Fee

A 20% restocking fee will be deducted from your total refund amount.

6. Damaged or Defective Items

Please inspect your order upon receipt. If you receive a defective, damaged, or incorrect item:

- Contact Us Promptly: Email support@pupuland.shop immediately with your order number and a description of the issue.

- Resolution: We will evaluate the problem and work to resolve it promptly, which may include a replacement, exchange, or refund.

7. Refunds

Once your return is received and inspected:

- Notification: We will notify you of the approval or rejection of your refund.

- Processing: If approved, the refund will be processed to your original payment method within 10 business days.

- Bank Processing Time: Please note that your bank or credit card company may take additional time to process and post the refund.

- Follow-Up: If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@pupuland.shop.

8. Non-Returnable Items

Certain items are non-returnable:

- Special Offers and Discounts: Items purchased during special promotions or at discounted prices.

- Gift Cards: All gift cards are final sale and cannot be returned or refunded.

9. Changes to This Policy

We reserve the right to update or modify this return policy at any time. Any changes will be effective immediately upon posting to our website.

10. Contact Us

If you have any questions or concerns about our return policy, please contact us:

PuPu Land

Email: support@pupuland.shop